At TRX, we stand behind our products 100%. We offer a 30-day money-back satisfaction guarantee. If you would like to return your TRX product, we are pleased to offer you a refund on your original form of payment. It’s that easy.
To initiate a return, please submit a return request at https://www.trxtraining.com/apps/returns. A pre-paid Return Authorization label will be issued with instructions for sending the product back to us. Once we receive the product, we will inspect it for authenticity and issue a refund within 14 business days.
For damaged or defective products covered by warranty, please contact us at https://trxtraining-kb.kustomer.help/contact/contact-us-r170T1vIq to start your warranty-replacement request.
*Any shipping paid on the original delivery of your order is NOT eligible for a refund
**Weighted Products are subject to a 15% Restocking Fee. Weighted products include Dumbbells, Battle Ropes, Kettlebells, Medicine Balls, Power Bags, Weight Vests, Slam Balls, Wall Balls, Sand Discs of all weights and sizes. Restocking fee is waived for products returned due to defective or damaged manufacturing.
Our secure socket layer (SSL) software is the industry standard for security and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as it travels through the Internet.
SAFE SHOPPING GUARANTEE
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If it holds you liable for any part of the $50.00, TRX will cover it. Of course, the liability has to have been the result of unauthorized use of your credit card from purchases made at TRXtraining.com while using the secure server.
In the unlikely event of unauthorized use of your credit card, you must notify your credit card provider in accordance with their rules and procedures.